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Where We Ship:

• United States: Currently, we only ship within the United States.

Important:

• Please ensure your email address is correct at checkout to receive shipping updates.

• We are not responsible for any import taxes or duties. Please consider this when placing your order.

Thank you for your understanding

RETURN AND REFUND POLICY

Effective as of 1/4/2024

All sales are final. We do not accept returns or exchanges under any circumstances. However, if you experience any issues with your product, please contact us through our support page, and we will assist in resolving the matter to the best of our ability.

SHIPPING LIABILITY

Ascendency is not liable for items lost, misplaced, or stolen during the shipping process. As stated in our Terms of Service, any such incidents are the responsibility of the shipping carrier. Please contact the shipping carrier directly using the tracking information provided with your order.

SIZING AND ORDER ERRORS

It is the customer’s responsibility to review our sizing guides prior to purchase. Ordering the wrong size does not guarantee eligibility for a refund or exchange. Any returns or exchanges, if approved, will be at the customer’s expense.

PRODUCTION AND DELIVERY TIME

Orders placed within our maximum production time threshold of 14 weeks (98 days) are not eligible for refunds. Refund requests will only be considered if an order exceeds the stated non-delivery period.

ADDITIONAL POLICIES

• All policies outlined here are applicable to all orders.

• Please review all order details carefully before finalizing your purchase.

For assistance, please contact our support team via support@Ascendency.co

If you are having any issues with your order, Please contact us at support@Ascendency.co.

We will get back to you as soon as possible, note that submitting a request multiple times will not change its queue position or priority.